Service Aggregation

At Datacom we’ve been delivering IT services in complex and business critical IT environments for nearly 50 years. We understand the challenges of managing and operating in a multi-vendor outsourced environment with different service levels, commercial agreements and levels of maturity.

Datacom’s Unified Services Management (USM) offering makes sense of this by providing a single point of contact that manages the operational environment regardless of the organisation providing services.   

The two main components in our offering are the USM team, providing management and oversight as well as driving maturity of service management processes, and our service desk who provide a single source of truth on operational performance. 

Datacom’s Unified Services Management offers the following benefits:

• A single point of contact via the Unified Services Manager who is accountable for day-to-day performance of all suppliers
• Improved relationships between suppliers by creating a framework that provides transparency, clarity and supports a collegial approach
• Formalised documentation of all service management processes including roles and responsibilities for all suppliers
• An industry-aligned toolset that can be integrated with other systems
• A single view of operational performance across all suppliers measuring key areas, providing the ability to manage performance day-to-day, rather than looking back at the end of the month
• A proven track record in providing service aggregation, allowing us to continually tune and develop