Tempo by Datacom delivers real time visibility of events across the Transport and Logistics networks using mobile computing, scanning, and process management capability. This information can then be used to inform shippers, receivers and carrier management of desired and undesirable freight events and pin point processes that can be improved.
The Tempo product facilitates the introduction of new services that can be offered to your customers to help win new business.
Network and processes
The diagram below gives a high level view of a network. Across a national network, depending on the services provided, a carrier will scan freight between 3 and 10 times, to give a clear view of the location and state of the freight. The key is to have just enough scan point so you can track the freight without adding cost.
Within a typical Transport and Logistics Network, Tempo is used for process control and event tracking at the following points:
Tempo is designed to support different business types, including parcel, general freight LTL, container and FTL. Each customer application of Tempo is built quickly with a simple process of configuring the product to capture the events and event outcomes required. Datacom will implement your application by working with your team to map your requirements against Tempo features.
How are Exceptions handled?
Exceptions are managed across each of the processes within the network including:
The above configuration of events and processes is a simple example configuration of Tempo.
The diagram below splits Tempo into components used by each of the 3 main user types:
Mobile applications users
An example below shows a typical OFD process.
This process shows moving from the menu screen to the OFD process screen. Once in this screen items can be scanned to the driver vehicle. If scanned once the item will be shown as on board. If scanned a second time the item can the item can be endorsed, removed or the count updated. This process is driven by a configurable menu.
Management & operations
Tempo includes an Operations Management Web Application that can be used by your operations team for the following purposes:
For Tempo Customers that have an existing Freight Management System (FMS) or Transport Management System (TMS), Tempo includes a 3rd Party API that is used to create connectors between these external systems and Tempo. The Tempo API includes the following key features for 3rd Party connectors:
With the Tempo system in use capturing more events is available to operations and management. Once understood this information can be very effectively made available to both shipper and receivers. These two customer types will have very different needs for the freight information that can be provided.
Shippers need to know about bulk outbound freight and where this freight is in the network. They also need instant access to this information so they are able to answer customer queries quickly and accurately.
Tempo has a shipper freight tracking module that gives:
Residential Receivers need to know where specific freight is so they can arrange to be at that location or organise an authority to leave or alternate delivery location. The application can be used to track a single item or sign in and join up to get extra function. When the consumer sign up they provide you (the carrier) with address information, phone details and email addresses. This then allows the carrier to communicate directly with the receiver. If the ASN data from the shipper has the receiver email the carrier can advise the receiver of critical points in the parcels (freight) path including, picked up, out for delivery, about to be delivered and delivered or failed. This then significantly lowers the first time failure rate and cost of doing business with B to C shippers.
The consumer receiver application provides the following capability:
Problems and Resolutions
The following table looks at the typical problems in a Transport and Logistics Business and how these can be addressed using tracking and visibility technology from Datacom.
Benefits of real time track event management
As with any business, benefits must produce net increase in profit through lower costs of operation or new services delivered to new or existing customers. Most businesses will look at the operational efficiency first as doing new and clever things for customers will add significant cost if the network is not efficient.
The starting point has to be real time visibility of all activity in the network. The bonus being that installing a track event management system give tracking services to customer and visibility of the whole business. This allows the team to start to improve the business while with the help of customers who now have accurate data to work with.